BananaHost processes your personal information when completing orders, registers an account, visits our site, or uses BananaHost support services. Processing also occurs when we collect and update your registered data through third parties, such as address or credit information.
What personal data is collected?
BananaHost collects, stores and uses only personal information that is necessary, essential and consistent with the purposes of the services. We may process the following tasks: Name, social security number, address, telephone number, e-mail address, payment details, username, customer number, order details, order history, account information, IP address and information about your use of the BananaHost website see separate policy). As account holder, you can update or change your information at any time by logging in to the “Core”.
Why do we process your personal data and on what legal basis?
BananaHost deals with personal information to provide our services in an effective manner. We also do so to improve our services to you as a customer. For us to have the right to process your personal information, there must be a legal basis for the treatment. Below we explain why and for what reasons we support the processing of your personal information.
In order to fulfill the BananaHost agreement, you must process your personal information to fulfill the agreement between us and you as a customer or account holder. For your customer, the processing is necessary for us to implement and deliver your orders, bill and assess which payment methods we can offer you, manage your cases and provide support and good customer service.
Based on your consent, BananaHost processes personal information based on your consent. This is the case if you want to register an account holding on the “Core” or gain access to account holdings, such as saving favorites, and handling the issues and complaints more easily. We can also market and adapt offers to you or inform us about our services by post and email, SMS / MMS and web-based newsletters. By approving this policy upon registration, you agree to such processing of your personal information.
After a balance of interests, BananaHost processes data based on a balance of interest. If you make a purchase with us, we may use your e-mail address to send out advertising and information about our services directly to you. If you oppose the processing of your personal information in this way, we will not do so in the future. We never deal with sensitive personal data based on a balance of interest.
In order to fulfill our legal obligations, BananaHost deals with personal information to fulfill certain legal obligations. This applies, for example, to treatment that is necessary to fulfill obligations under the Accounting Act.
Automated Decision Making, BananaHost may in some cases use automated direct marketing decisions if permitted by law or by any other constitution or if you have given your explicit consent to such treatment.
How long do we save your personal information?
BananaHost saves only your personal data if necessary for the treatment. Personal data will be erased when they are no longer relevant for the purposes they have collected.BananaHost saves customer information for a maximum of 12 months after the customer last completed a purchase or otherwise interacted with BananaHost. Name ISP saves information about account holders if there is an account registered on the “Core”.
BananaHost may save the data for longer if required to comply with legal requirements or to safeguard BananaHost’s legal interests, such as if there is a legal process going on.
BananaHost is responsible for safeguarding your rights in accordance with the Data Protection Ordinance and other relevant legislation. This means that you are entitled to: Access your processed personal data. This also means that you are entitled to request a digital print registry of your personal data free of charge.
Request that we correct incorrect, incomplete or misleading information. Get your data permanently deleted if they are no longer necessary for the purpose they collected or when you no longer agree to the treatment. The right does not apply if there is another legal basis for the treatment or if there is a legal obligation for BananaHost to process the personal data.
Get the processing of your personal information limited. This means that your personal information is marked so that they can only be processed for specified purposes. Request to get your personal data in a structured, widely used and digital format and transfer the data from BananaHost to another personally responsible person (data portability). Opposition to personal data processing performed based on a balance of interest. If you object to such treatment, we will only continue treatment if there is another legal basis for it.
Oppose your processing of your personal data for direct marketing. Objection to such treatment is by notification via mail to support@BananaHost.com. Once we receive your objection, we will discontinue treatment for such marketing purposes.
Submit any complaints regarding the processing of your personal data to the supervisory authority; Data Inspection Board.
BananaHost will notify any third party who has access to your personal data if any changes are requested to ensure that your rights are recovered as described above.
Who do we provide personal information to?
BananaHost reserves the right to disclose personal data to a third party, such as BananaHost’s Group companies, partners, and card and communications service providers. To ensure that we have the correct address information for you, BananaHost may disclose personal data to companies providing address update services.
Third parties may use the information only for selling and marketing BananaHost’s services or for providing services related to the agreement that applies to a customer or account holder at BananaHost.
BananaHost may disclose personal information if it is necessary to comply with applicable laws, to safeguard BananaHost’s legal interests or to detect, prevent or pay attention to fraud and other security or technical issues.
BananaHost may transfer personal data to non-EU / EEA countries, if any of BananaHost’s suppliers or affiliates are located there. If personal data is transferred in this manner, BananaHost will take the necessary steps to ensure that personal data remain protected in accordance with the Data Protection Ordinance. BananaHost will also ensure that personal data is transmitted legally and securely.
BananaHost will not sell personal data to third parties without first obtaining consent to this.
Changes to the Personal Data Policy
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Contact information for Personal Data Responsible
Suite 138, Rue Le-Corbusier 14,
1208 Geneva, Switzerland